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Three people sit around an office table with open notebooks and laptops. 

Technology picture

Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products. 

How to conduct a usability test

A Black man sits behind a laptop

Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

How to plan a usability test 

Toolkit Pattern 5

Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs. 

Repeatable, sustainable processes for building benefits systems

A white woman takes notes on a clipboard while chatting with a white man.

Process Two people sat with one taking notes on clipboard Credit Shvets Production

Using plain language is essential to protecting privacy and getting informed consent in user research.

How to get informed consent in user research using plain language

Makaela Stephens

Makaela Stephens is a designer/researcher at Nava. Previously, Makaela worked with California, New York City, and civic non-profits to design and deliver critical services that benefit the public.