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Learn about building critical digital services

Building equitable systems

Twelve years of HealthCare.gov

Reflections on the initial launch and how it was the catalyst for a new era of government technology.

An illustration of a young Asian mother carrying a baby as shops in a grocery store.

How APIs can help WIC better meet staff and participants’ needs

An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.

Get things right from the beginning with equitable research recruitment

Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.

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Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

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How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

Providing help and guidance to HealthCare.gov applicants

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.

Repeatable, sustainable processes for building benefits systems

Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.

Human-centered design

Why human-centered testing is crucial to building government software

At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.

Centers for Medicare & Medicaid Services

Scalable cloud infrastructure to support excellent customer experiences

Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

Aligning technology and policy

Why policymakers and technologists should engage throughout the policy cycle

Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.

Healing policy papercuts

Aligning small conflicts in application requirements makes public benefits easier to access.

A Black woman holds a baby while using her laptop.

Implementing paid family and medical leave in the digital age

The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.