Related articles

Twelve years of HealthCare.gov

Reflections on the initial launch and how it was the catalyst for a new era of government technology.

Scalable cloud infrastructure to support excellent customer experiences

Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

To reimagine unemployment insurance services, start small

A new bill to upgrade the technology supporting the country’s unemployment systems could lay the foundation for a more resilient safety net.

The hard work ahead

After four years of lies, bigotry, and injustice, we all need to rebuild trust in public institutions together.

How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.