An elderly white man is pushed in a wheelchair by a young Asian man down a street sidewalk.

People Young man pushing old man in wheelchair Credit Rodnae Productions

Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries. 

Designing a more personal healthcare experience

An Asian woman and a Black woman work together at a whiteboard in a conference room.

Learn how to prepare and guide people through a complex process using content strategy.

A white woman takes notes on a clipboard while chatting with a white man.

Using plain language is essential to protecting privacy and getting informed consent in user research.

A group of employees work together on developing wireframes at a table.

How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.