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Continuous improvement

Twelve years of HealthCare.gov

Reflections on the initial launch and how it was the catalyst for a new era of government technology.

Envision the Future: Paid family and medical leave

Policy, technology, and government experts discuss the future of implementing paid family and medical leave programs across the nation.

An illustration of a young Asian mother carrying a baby as shops in a grocery store.

How APIs can help WIC better meet staff and participants’ needs

An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.

Woman with head scarf smiling in front of a laptop, sitting next to man of color.

Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

Centers for Medicare & Medicaid Services

Scalable cloud infrastructure to support excellent customer experiences

Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.

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State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

Two coworkers, an Asian woman and a Black woman, take notes while sitting at a computer in an office.

How to develop product operations processes

Use these free templates to scale user-centered practices and product thinking across your organization.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

How Nava selects government work

To advance our mission and help restore trust between people and public institutions, Nava has clear criteria for the work we take on.

A group of diverse coworkers sit around a conference table during a meeting.

How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

A group of employees work together on developing wireframes at a table.

Structuring a complex eligibility form for HealthCare.gov

How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.