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Crisis response

Twelve years of HealthCare.gov

Reflections on the initial launch and how it was the catalyst for a new era of government technology.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.

A young Black woman comforts a young white woman.

How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.

December 5, 2015

Now more than ever

As a non-partisan, independent public benefit corporation, and also as private citizens, we feel it is important to state what our work means for us.

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