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Healthcare
Twelve years of HealthCare.gov
Reflections on the initial launch and how it was the catalyst for a new era of government technology.
Scalable cloud infrastructure to support excellent customer experiences
Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.
Nava PBC awarded contract to improve MyMedicare.gov
Nava’s been awarded a contract with CMS for the Medicare Authenticated Experience (MAX) to build a modern digital experience for beneficiaries.
Nava wins new contracts with the Centers for Medicare & Medicaid Services
Nava is thrilled to share that we won two new contracts with the CMS to support their goal to improve the quality of care in our healthcare system.
Form design approaches for downstream effects & nonlinear navigation
How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.
Providing help and guidance to HealthCare.gov applicants
How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.
Introducing a modern design system for HealthCare.gov
A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
The billion user load test
Nava’s Scalable Login System provides authentication and account management for millions on HealthCare.gov. We wanted to see how far it could scale.
