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Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

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Envision the Future: Paid family and medical leave

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Envision the Future: Lifting the time tax

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.

Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

Power your mission: How to measure success

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To quickly help people in a crisis, start with user research

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Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.

How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

Helping Veterans find, understand, and use information about benefits

Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.

Form design approaches for downstream effects & nonlinear navigation

How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.

Providing help and guidance to HealthCare.gov applicants

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.

Introducing a modern design system for HealthCare.gov

A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.

Building a design system for HealthCare.gov

Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.