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Program management
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Integrating eligibility and enrollment, one piece of software at a time
Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.
Using ADRs to help a growing team get on the same page
Along the course of any major project, priorities and teams shift. ADRS help keep our work on track to successfully deliver projects from day one.
Providing help and guidance to HealthCare.gov applicants
How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.
Simplifying the social safety net
Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.