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WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
WIC Demonstration Day Two
Nava PBC and the state of Montana will host our second webinar to share progress and learnings of our demonstration project.
Office Hours - WIC Technology for a Better WIC Experience
Learn how Montana is using human-centered design and technology to make WIC more accessible, and how you could apply that to upcoming grant funding.
Learning Session: Measurement and Data-Driven Implementation
Measurement and Data-Driven Implementation
Unlocking technology for WIC with the state of Montana
Nava, with the support of Schmidt Futures and technical assistance from the WIC program in Montana, is unlocking modernization for Montana WIC.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Get things right from the beginning with equitable research recruitment
Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.
Outcomes that matter: Using metrics to measure your program
When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
Implementing paid family and medical leave in the digital age
The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.
How to design content for user onboarding
Learn how to prepare and guide people through a complex process using content strategy.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.
Providing help and guidance to HealthCare.gov applicants
How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.
Why Nava is a public benefit corporation
The social mission written into our founding charter has as much weight as a corporation’s fiduciary responsibility to its shareholders.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
Simplifying the social safety net
Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.
